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Payment & Terms
We accept Visa, Master Card, American Express, Discover, money orders, cashier's check, personal, company check and payment directly from your bank account denominated in U.S. dollars.
•Initial Minimum Order Value - Initial minimum order value is $1,000 for first time transactions.
•Credit Card Payment - The cardholder must sign and return the credit card authorization form with the original application in order to have the account set up for ongoing credit card purchases. If a customer wishes to change the authorizing credit card, they must complete and sign another credit card authorization form and submit it directly to the company. On any credit card dispute, CalTek will charge back the credit card service fee and shipping cost to your credit card.
•COD order must be pre-approved by CalTek. Only cashier check or money order (Made payable to CalTek) will be accepted. A FedEx COD fee of $11.00 will be charged for every COD tag/box.
•Personal & Company Checks - A $35.00 returned check fee will be charged on all returned checks. Any discounts, incentives and allowance will be charged back to the customer.
Shipping
We ship worldwide! Unless special shipping instructions were given when order was placed, all domestic orders will ship by FedEx Ground Service and International orders will be shipped by US Postal Priority Mail International.
•Domestic Order: FedEx Ground Service, FedEx will send a Package Tracking Number to your email address on file.
•International Orders may be shipped using US Postal Priority Mail International, DHL or FedEx Express. A tracking number will be provided upon request.
•International dealers are responsible for all custom duties, tariff, taxes and charges; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from CalTek, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. We can not ship to PO Box. Free On Board: you assume full ownership of all merchandise once the packages leave our warehouse and picked up by FedEx or USPS.
Minimum Advertising Policy
To promote fair competition and to reduce price-wars between CalTek dealers, all distributors are required to abide by CalTek's Minimum Advertising Price policy, which is to advertise no more than 5% off the MSRP of our new products and no more than 20% off MSRP of existing products to retail customers in any form. The advertising forms include, but are not limited to, dealers' company website, online forums, catalogs, and other online marketplaces. Dealers found in violation of this policy may be subjected to termination of its dealership.
Return Policy
Any discrepancy on an order must be reported to our office within 3 days of receipt of merchandise. All returns or exchanges must be made within 14 days of receiving and subject to a 15% restocking fee. All returns and exchanges must be pre approved and confirm by a return authorization number. We will not honor any return or exchange without this number. Once we receive your return, a refund will either be applied back to the credit card used for the purchase or a check will be issued, be sure to include the original invoice and receipt for proper credit. We inspect all items before they are packed and shipped and will not ship out any damage merchandise from our warehouse. Should any merchandise arrive damaged, please retain all packing materials and product. FedEx may require evidence of the damage in order to pay any claim. Please call us within 24 hours of receiving your package with damaged merchandise and we will instruct you of the next step.
Back Orders
CalTek will ship all back orders as soon as the items become available. Dealer wishing to have back ordered items cancelled must call or email to make arrangement.
Termination
CalTek reserves the right to terminate any account that does not meet the conditions.
We accept Visa, Master Card, American Express, Discover, money orders, cashier's check, personal, company check and payment directly from your bank account denominated in U.S. dollars.
•Initial Minimum Order Value - Initial minimum order value is $1,000 for first time transactions.
•Credit Card Payment - The cardholder must sign and return the credit card authorization form with the original application in order to have the account set up for ongoing credit card purchases. If a customer wishes to change the authorizing credit card, they must complete and sign another credit card authorization form and submit it directly to the company. On any credit card dispute, CalTek will charge back the credit card service fee and shipping cost to your credit card.
•COD order must be pre-approved by CalTek. Only cashier check or money order (Made payable to CalTek) will be accepted. A FedEx COD fee of $11.00 will be charged for every COD tag/box.
•Personal & Company Checks - A $35.00 returned check fee will be charged on all returned checks. Any discounts, incentives and allowance will be charged back to the customer.
Shipping
We ship worldwide! Unless special shipping instructions were given when order was placed, all domestic orders will ship by FedEx Ground Service and International orders will be shipped by US Postal Priority Mail International.
•Domestic Order: FedEx Ground Service, FedEx will send a Package Tracking Number to your email address on file.
•International Orders may be shipped using US Postal Priority Mail International, DHL or FedEx Express. A tracking number will be provided upon request.
•International dealers are responsible for all custom duties, tariff, taxes and charges; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from CalTek, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. We can not ship to PO Box. Free On Board: you assume full ownership of all merchandise once the packages leave our warehouse and picked up by FedEx or USPS.
Minimum Advertising Policy
To promote fair competition and to reduce price-wars between CalTek dealers, all distributors are required to abide by CalTek's Minimum Advertising Price policy, which is to advertise no more than 5% off the MSRP of our new products and no more than 20% off MSRP of existing products to retail customers in any form. The advertising forms include, but are not limited to, dealers' company website, online forums, catalogs, and other online marketplaces. Dealers found in violation of this policy may be subjected to termination of its dealership.
Return Policy
Any discrepancy on an order must be reported to our office within 3 days of receipt of merchandise. All returns or exchanges must be made within 14 days of receiving and subject to a 15% restocking fee. All returns and exchanges must be pre approved and confirm by a return authorization number. We will not honor any return or exchange without this number. Once we receive your return, a refund will either be applied back to the credit card used for the purchase or a check will be issued, be sure to include the original invoice and receipt for proper credit. We inspect all items before they are packed and shipped and will not ship out any damage merchandise from our warehouse. Should any merchandise arrive damaged, please retain all packing materials and product. FedEx may require evidence of the damage in order to pay any claim. Please call us within 24 hours of receiving your package with damaged merchandise and we will instruct you of the next step.
Back Orders
CalTek will ship all back orders as soon as the items become available. Dealer wishing to have back ordered items cancelled must call or email to make arrangement.
Termination
CalTek reserves the right to terminate any account that does not meet the conditions.
Partnerships & Licenses
Announcement!
The primary focus of the National World War I Museum is to honor the memory and sacrifices of all those who served their country and defended liberty during World War I. Additionally, the Museum puts into context the consequences of World War I and how they impact the world we live in today.
The new Medal of Honor Warfighter game is inspired by and has been developed with Tier 1 Operators from this elite, international community. This personal story was written by actual Tier 1 Operators while deployed overseas. In it, players will step into the boots of these elite warfighters and apply their unique skill sets to track down a real global threat, in real international locations, sponsored by real enemies. It doesn’t get any more authentic then Medal of Honor Warfighter, coming October 23, 2012.
CalTek International Corporation is proud to announce our world-wide exclusive partnership with Digital Concealment Systems to produce 1/6th scale action figures in the highly anticipated A-TACS camouflage pattern!
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