Payment & Terms
We accept Visa, Master Card, American Express, Discover, money orders, cashier's check, personal, company check and payment directly from your bank account denominated in U.S. dollars.
•Credit Card Payment - The cardholder must sign and return the credit card authorization form with the original application in order to have the account set up for ongoing credit card purchases. If a customer wishes to change the authorizing credit card, they must complete and sign another credit card authorization form and submit it directly to the company.
On any credit card dispute, CalTek will charge back the credit card service fee and shipping cost to your credit card.
•COD order must be pre-approved by Cal Tek. Only cashier check or money order (Made payable to Cal Tek USA Corp.) will be accepted. A UPS COD fee of $10.00 will be charged for every COD tag/box.
•Personal & Company Checks - A $25.00 returned check fee will be charged on all returned checks. Any discounts, incentives and allowance will be charged back to the customer.

Shipping
We ship worldwide! Unless special shipping instruction was given when placing your order, all domestic orders will ship by UPS Ground Service and International orders will be shipped by US Postal Airmail Parcel Post.
•Domestic Order: UPS Ground Service, UPS will send a Package Tracking Number to your email address on file.
•International Order: US Postal Service Airmail, no tracking number will be given by USPS. You are responsible for all custom duties, tariff, taxes and charges; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from CalTek USA, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
We can not ship to PO Box.
Free On Board: you assume full ownership of all merchandise once the packages leave our warehouse and picked up by UPS or USPS.

Minimum Advertising Policy
To promote fair competition and to reduce price-wars between CalTek dealers, all distributors are required to abide by CalTek's Minimum Advertising Price policy, which is to advertise no more than 10% off the MSRP of our new products and no more than 20% off MSRP of existing products to retail customers in any form. The advertising forms include, but are not limited to, dealers' company website, online forums, catalogs, and other online marketplaces. Dealers found in violation of this policy may be subjected to termination of its dealership.

Return Policy
Any discrepancy on an order must be reported to our office within 3 days of receipt of merchandise.
All returns or exchanges must be made within 14 days of receiving and subject to a 15% restocking fee. All returns and exchanges must be pre approved and confirm by a return authorization number. We will not honor any return or exchange without this number. Once we receive your return, a refund will either be applied back to the credit card used for the purchase or a check will be issued, be sure to include the original invoice and receipt for proper credit.
We inspect all items before they are packed and shipped and will not ship out any damage merchandise from our warehouse. Should any merchandise arrive damaged, please retain all packing materials and product. UPS may require evidence of the damage in order to pay any claim. Please call us within 24 hours of receiving your package with damaged merchandise and we will instruct you of the next step.

Back Orders
CalTek will ship all back orders as soon as the items become available. Dealer wishing to have back ordered items cancelled must call or email to make arrangement.

Termination
Cal Tek reserves the right to terminate any account that does not meet the conditions.